George, Stephen <br/><br/>
Process improvement and quality management in the retail industry 
Stephen George, Chris Thomas, Arnold Weimerskirch 
 - Hoboken, NJ  Wiley  c2006 
 - xiii, 242 p. : ill. ; 23 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780471723233 
<br/><br/><label>ISSN: </label>2005020230 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Retail trade - Management<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013 GEO