Strachan, Dorothy Process design : making it work : a practical guide to what to do when and how for facilitators, consultants, managers, and coaches Dorothy Strachan, Paul Tomlinson - 1st ed - San Francisco, CA Jossey-Bass c2008 - xvi, 263 p. : ill. ; 24 cm Includes bibliographical references (p. 261-263) ISBN: 9780470182703 ISSN: 2008003847 Subjects--Topical Terms: Group facilitationPlanning Dewey Class. No.: 658.51 STR