Superseries: Providing Quality to Customers 
Superseries Providing Quality to Customers 
 - 5th ed.  "xi,97p.:ill. ;29cm. ; pbk." 
 - London  Elsevier  2007 
<br/><br/><label>ISBN: </label>9780080464206 
<br/><br/><label>Dewey Class. No.: </label>658.85 ILM  / 2.658.85ILM