TY - BOOK AU - Dobson, Ann TI - Writing business letters : how to tackle your day-to-day business correspondence successfully SN - 9780717297481 U1 - 808.06665 DOB PY - 1997/// CY - Hong Kong PB - Grolier International KW - Business communication KW - Commercial correspondence KW - Letter writing N1 - Includes bibliographical references (p. 179) and index ER -