McConnell, John <br/><br/>
Practical service level management : delivering high quality Web-based services 
John McConnell with Eric Siegel 
 - Indianapolis, IN  Cisco ; Pearson Education  2004 
 - xxi, 284 p. : ill. ; 24 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781587050794 
<br/><br/><label>ISSN: </label>2001097399 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business enterprises - Computer networks - Management
<br/><br/><label>Dewey Class. No.: </label>658.0546 MCC