Scott Gross, T <br/><br/>
Positively outrageous service : how to delight and astound your customers and win them for life 
T. Scott Gross 
 - 2nd ed 
 - Chicago, IL  Dearborn Trade Pub  2004 
 - xii, 211 p. ; 23 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780793188239 
<br/><br/><label>ISSN: </label>2004012316 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812 GRO