TY  - BOOK
AU  - Janakiraman, B
AU  - Gopal, R. K
TI  - Total quality management : text and cases
SN  - 9788120329959
U1  - 658.4013 JAN 
PY  - 2013///
CY  - New Delhi
PB  - Prentice-Hall of India Private Limited
KW  - Total quality management
N1  - Includes bibliographical references and index
ER  -