TY  - BOOK
AU  - Oakland, John S
TI  - Total organizational excellence : achieving world-class performance
SN  - 9780750652711
U1  - 658.4013 OAK 
PY  - 2001///
CY  - Oxford
PB  - Butterworth - Heinemann
KW  - Benchmarking (Management)
KW  - Leadership
KW  - Teams in the workplace
KW  - Total quality management
N1  - Includes bibliographical references (p. [261]-264) and index
ER  -