TY  - BOOK
AU  - Meyer, Marshall W
TI  - Rethinking performance measurement : beyond the balanced scorecard
SN  - 9780521812436
SN  - 200203106
U1  - 658.4013 MEY 
PY  - 2002///
CY  - Cambridge
PB  - Cambridge University Press
KW  - Organizational effectiveness - Measurement
KW  - Performance - Measurement
KW  - Total quality management
N1  - Includes bibliographical references (p. 187-197) and index
ER  -