TY  - BOOK
AU  - Summers, Donna C.S
TI  - Quality management : creating and sustaining organizational effectiveness
SN  - 9780135005101
SN  - 200800102
U1  - 658.4013 SUM 
PY  - 2009///
CY  - Upper Saddle River, N.J
PB  - Pearson/Prentice Hall
KW  - Organizational effectiveness
KW  - Quality control
KW  - Total quality management
N1  - Includes bibliographical references (p.555-564) and index
ER  -