Summers, Donna C.S <br/><br/>
Quality management : creating and sustaining organizational effectiveness 
Donna C.S.Summers 
 - 2nd ed 
 - Upper Saddle River, N.J  Pearson/Prentice Hall  c2009 
 - xiv, 574 p.: ill.; 24 cm 
<br/><br/> Includes bibliographical references (p.555-564) and index 
<br/><br/><label>ISBN: </label>9780135005101 
<br/><br/><label>ISSN: </label>2008001026 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness<br/>Quality control<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013 SUM