Maxwell, Dorothy <br/><br/>
Phone skills for the information age 
Dorothy Maxwell 
 - 3rd ed 
 - Boston, MA ; New Delhi  McGraw-Hill/Irwin  c2006 
 - x, 142 p. : ill. ; 28 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9780073017273 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business communication<br/>Telephone etiquette<br/>Telephone in business
<br/><br/><label>Dewey Class. No.: </label>658.452 MAX