TY  - BOOK
AU  - Goodman, Gary S
TI  - Please don't shoot the messenger! : how to talk to demanding bosses, clueles colleagues, tough customers and difficult clients without losing your cool (or your job!)
SN  - 9780809225200
SN  - 99038814
U1  - 658.4052 GOO 
PY  - 2000///
CY  - Lincolnwood, IL
PB  - Contemporary Books
KW  - Negotiation in business
N1  - Includes index
ER  -