Goodman, Gary S Please don't shoot the messenger! : how to talk to demanding bosses, clueles colleagues, tough customers and difficult clients without losing your cool (or your job!) Gary S. Goodman - Lincolnwood, IL Contemporary Books 2000 - viii, 183 p. ; 23 cm Includes index ISBN: 9780809225200 ISSN: 99038814 Subjects--Topical Terms: Negotiation in business Dewey Class. No.: 658.4052 GOO