TY  - BOOK
AU  - Becker, Ethan F
AU  - Wortmann, Jon
TI  - Mastering communication at work : how to lead, manage, and influence
SN  - 9780070683358
U1  - 658.45 BEC 
PY  - 2009///
CY  - New York
PB  - McGraw-Hill
KW  - Business communication
KW  - Communication in management
N1  - Includes index
ER  -