TY  - BOOK
AU  - Evenson, Renée
TI  - Award-winning customer service : 101 ways to guarantee great performance
SN  - 9780814474549
U1  - 658.812 EVE 
PY  - 2007///
CY  - New York
PB  - AMACOM
KW  - Customer relations
KW  - Customer services
KW  - Employees - Training of
N1  - Includes bibliographical references and index
ER  -