Evenson, Renée <br/><br/>
Award-winning customer service : 101 ways to guarantee great performance 
Renée Evenson 
 - New York  AMACOM  c2007 
 - xvii, 232 p. ; 23 cm 
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780814474549 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Customer services<br/>Employees - Training of
<br/><br/><label>Dewey Class. No.: </label>658.812 EVE