TY  - BOOK
AU  - Back, Ken
AU  - Back, Kate
TI  - Assertiveness at work : a practical guide to handling awkward situations
SN  - 9780077114282
U1  - 658.4092 BAC 
PY  - 2005///
CY  - New York
PB  - McGraw Hill
KW  - Management
ER  -