Back, Ken <br/><br/>
Assertiveness at work : a practical guide to handling awkward situations 
Ken Back & Kate Back 
 - New York  McGraw Hill  2005 
 - viii, 207 p. ; 23 cm 
<br/><br/><label>ISBN: </label>9780077114282 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management
<br/><br/><label>Dewey Class. No.: </label>658.4092 BAC