TY - BOOK AU - Garside, John TI - Plan to win : a definitive guide to business processes SN - 9780333743263 SN - 99019791 U1 - 658.4012 GAR PY - 1999/// CY - West Lafayette, Ind PB - Ichor Business Books KW - Business planning N1 - Includes bibliographical references (p. 277-278) and index ER -