TY  - BOOK
AU  - Bens, Ingrid
TI  - Advanced facilitation strategies : tools & techniques to master difficult situations
SN  - 9780787977306
U1  - 658.4022 BEN 
PY  - 2005///
CY  - San Francisco, CA
PB  - Jossey-Bass
KW  - Group facilitation
KW  - Teams in the workplace
N1  - Includes bibliographical references (p. 241-244). System requirements for accompanying CD-ROM: PC with MS Office 98SE or later; Mac with Apple OS 8.6 or later
ER  -