TY  - BOOK
AU  - Helgesen, Marc
AU  - Brown, Steven
TI  - Active listening : building skills for understanding
SN  - 9780521398855
SN  - 95127892
U1  - 370.1523 HEL 
PY  - 1994///
CY  - Cambridge
PB  - Cambridge University Press
KW  - Active learning
KW  - Listening - Problems, exercises, etc
KW  - Listening - Study and teaching
ER  -