Achieving service excellence : strategies for healthcare 
edited by Myron D. Fottler, Robert C. Ford and Cherrill P. Heaton 
 - 1st ed 
 - New delhi  Pentagon Press  2006 
 - xxiv, 420 p 
<br/><br/> includes index 
<br/><br/><label>ISBN: </label>9788182742703 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Healthcare
<br/><br/><label>Dewey Class. No.: </label>616 FOT