TY  - BOOK
AU  - Reynolds, Janice
TI  - A practical guide to CRM : building more profitable customer relationships
SN  - 9781578201020
U1  - 658.812 REY 
PY  - 2002///
CY  - New York
PB  - cm.P Books
KW  - Customer relations - Data processing
KW  - Customer relations - Management
N1  - Includes index
ER  -