Reynolds, Janice <br/><br/>
A practical guide to CRM : building more profitable customer relationships 
by Janice Reynolds 
 - New York  cm.P Books  c2002 
 - 285 p. : ill. ; 23 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781578201020 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations - Data processing<br/>Customer relations - Management
<br/><br/><label>Dewey Class. No.: </label>658.812 REY