TY  - BOOK
AU  - Gunn, Chris
TI  - A practical guide to complaints handling in the context of clinical governance
SN  - 9780443070235
U1  - 362.10680941 GUN 
PY  - 2001///
CY  - Edinburgh
PB  - Churchill Livingstone
KW  - Great Britain. - National Health Service
KW  - Negotiating -- methods -- Great Britain
KW  - Patient Satisfaction -- Great Britain
N1  - Includes index
ER  -