TY  - BOOK
AU  - Rossotti, Charles O
TI  - Many unhappy returns : one man's quest to turn around the most unpopular organization in America
SN  - 9781591394419
SN  - 200402310
U1  - 352.44 ROS 
PY  - 2005///
CY  - Boston, MA
PB  - Harvard Business School
KW  - Tax administration and procedure - United States
KW  - United States. Internal Revenue Service
N1  - Includes bibliographical references (p. 317-330) and index
ER  -