TY - BOOK AU - Benoit, William L AU - Benoit, Pamela J TI - Persuasive messages : the process of influence SN - 9781405158213 SN - 200702807 U1 - 153.852 BEN PY - 2008/// CY - Malden, MA ; Oxford PB - Blackwell Publishing KW - Attitude change KW - Persuasion (Psychology) KW - Persuasion (Rhetoric) KW - Social influence N1 - Includes bibliographical references (p. 252-263) and index ER -