Brown, Stanley A <br/><br/>
Performance driven CRM : how to make your customer relationship management vision a reality 
Stanley A. Brown, Moosha Gulycz 
 - New Delhi  Wiley India  2006 
 - xx, 272 p. ; 23 cm 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9788126510108 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relationship<br/>Performance
<br/><br/><label>Dewey Class. No.: </label>658.3125 BRO