Benjamin, Susan <br/><br/>
Perfect phrases for dealing with difficult people : hundreds of ready-to-use phrases for handling conflict, confrontations, and challenging personalities 
Susan F. Benjamin 
 - New York  McGraw-Hill  c2008 
 - xi, 226 p. ; 21 cm 
<br/><br/><label>ISBN: </label>9780071493048 
<br/><br/><label>ISSN: </label>2007008360 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management<br/>Interpersonal communication<br/>Interpersonal Relations
<br/><br/><label>Dewey Class. No.: </label>158.26 BEN