TY  - BOOK
AU  - Acland, Andrew Floyer
TI  - Perfect people skills : all you need to get it right first time
SN  - 9781844131518
U1  - 158.2 ACL 
PY  - 2003///
CY  - New York
PB  - Random House Business
KW  - Interpersonal relations
ER  -