TY  - BOOK
AU  - Bolton, Robert
TI  - People skills : how to assert yourself, listen to others, and resolve conflicts
SN  - 9780671622480
SN  - 86006737
U1  - 302.34 BOL 
PY  - 1986///
CY  - New York
PB  - Simon & Schuster
KW  - Interpersonal communication
KW  - Interpersonal Relations
N1  - Includes bibliographical references and index
ER  -