TY  - BOOK
AU  - Thomas, Ann
AU  - Applegate, Jill
TI  - Pay attention! : how to listen, respond, and profit from customer feedback
SN  - 9780470563557
SN  - 201028221
U1  - 658.812 THO 
PY  - 2010///
CY  - Hoboken, NJ
PB  - Wiley
KW  - Customer relations
N1  - Includes bibliographical references (p. 189-190) and index
ER  -