TY  - BOOK
ED  - Harvard Business School
TI  - Written communications that inform and influence
SN  - 9781422103227
SN  - 200602788
U1  - 658.453 HAR 
PY  - 2006///
CY  - Boston
PB  - Harvard Business School
KW  - Business writing - Handbooks, manuals, etc
N1  - Includes bibliographical references
ER  -