TY  - BOOK
AU  - Roman, Kenneth
AU  - Raphaelson, Joel
TI  - Writing that works : how to communicate effectively in business, e-mail, letters, memos, presentations, plans, reports, proposals, resumes, speeches
SN  - 9780060956431
SN  - 702901
U1  - 808.06665 ROM 
PY  - 2000///
CY  - New York
PB  - Quill
KW  - Business writing
KW  - English language - Business English
KW  - English language - Rhetoric
N1  - Includes bibliographical references (p. 146-149)
ER  -