Managing web service quality : measuring outcomes and effectiveness 
Khaled M. Khan [editor] 
 - Hershey, PA  Information Science Reference  c2009 
 - xxii, 394 p. : ill. ; 29 cm.  
<br/><br/> Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781605660424 
<br/><br/><label>ISSN: </label>2008013148 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management information systems<br/>Web services - Management
<br/><br/><label>Dewey Class. No.: </label>006.76 KHA