TY - BOOK AU - Cook, Sarah TI - The essential guide to employee engagement : better business performance through staff satisfaction SN - 9780749455279 SN - 200801117 U1 - 658.314 COO PY - 2008/// CY - London PB - Kogan Page KW - Job satisfaction KW - Personnel management N1 - Includes bibliographical references (p. [216]-221) and index ER -