Weick, Karl E Managing the unexpected : resilient performance in an age of uncertainty Karl E. Weick, Kathleen M. Sutcliffe - 2nd ed - Hoboken, NJ John Wiley 2007 - xii, 194 p. : ill., map ; 24 cm Includes bibliographical references (p. 161-185) and index ISBN: 9780787996499 ISSN: 2007024496 Subjects--Topical Terms: Crisis managementIndustrial managementLeadership Dewey Class. No.: 658.4056 WEI