TY  - BOOK
AU  - Rampersad, Hubert K
TI  - Total quality management : an executive guide to continuous improvement
SN  - 9783540679677
SN  - 46334
U1  - 658.4013 RAM 
PY  - 2001///
CY  - Berlin
PB  - Springer
KW  - Total quality management
N1  - Includes bibliographical references (p. [177]-179) and index
ER  -