Oakland, John S <br/><br/>
Total organizational excellence : achieving world-class performance 
John S. Oakland 
 - Oxford  Butterworth - Heinemann  1999 
 - 271 p. : ill. ; 24 cm 
<br/><br/> Includes bibliographical references (p. [261]-264) and index 
<br/><br/><label>ISBN: </label>9780750632096 
<br/><br/><label>ISSN: </label>99202079 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)<br/>Leadership<br/>Teams in the workplace<br/>Total quality management
<br/><br/><label>Dewey Class. No.: </label>658.4013 OAK