Austin, Michael J Managing the challenges in human service organizations : a casebook Michael J. Austin, Ralph P. Brody, Thomas Packard - Thousand Oaks, CA SAGE Publications c2009 - xii, 284 p. : ill. ; 23 cm Includes bibliographical references (p. 271-273) and index ISBN: 9781412941273 ISSN: 2008011029 Subjects--Topical Terms: Human services - Management Dewey Class. No.: 361.0068 AUS