Das, Ranjan <br/><br/>
Strategic management of services: framework and cases 
Ranjan Das 
 - Oxford  Oxford University Press  1997 
 - ix, 435 p. :ill. ; 24cm 
<br/><br/><label>ISBN: </label>9780195641707 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic management
<br/><br/><label>Dewey Class. No.: </label>658.4012 RAN