TY  - BOOK
AU  - Nankervis, Alan R
TI  - Managing services
SN  - 9780521606516
SN  - 200627519
U1  - 658.00994 NAN 
PY  - 2005///
CY  - Cambridge
PB  - Cambridge University Press
KW  - Service industries - Management
N1  - Includes bibliographical references and index
ER  -