Kerber, Ronald L Strategic product creation : deliver customer satisfaction from every level of your company Ronald L. Kerber and Timothy M. Laseter, with Max Russell - New York McGraw-Hill c2007 - xviii, 318 p. : ill. ; 24 cm Includes bibliographical references and index ISBN: 9780071486552 Subjects--Topical Terms: New productsProduction engineering Dewey Class. No.: 658.575 KER