TY  - BOOK
AU  - Cassell, Kay Ann
AU  - Uma Hiremath
TI  - Reference and information services : an introduction
SN  - 9781555708597
SN  - 201203106
U1  - 025.52 KAY 
PY  - 2013///
CY  - Chicago
PB  - Neal-Schuman, an imprint of the American Library Association
KW  - Electronic reference services (Libraries)
KW  - Electronic reference sources - Directories
KW  - Reference books - Bibliography
KW  - Reference services (Libraries)
N1  - Includes bibliographical references (pages 473-489) and indexes
ER  -