Martin, william B <br/><br/>
Managing quality customer service 
William B.Martin 
 - New Delhi  Viva Books Private Limited  2005 
 - vii,94p.:ill.;22cm 
<br/><br/><label>ISBN: </label>9788176495929 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Service-Management
<br/><br/><label>Dewey Class. No.: </label>658.812 MAR