TY  - BOOK
AU  - Crosby, Philip B
TI  - Quality without tears : the art of hassle-free management
SN  - 9780070145115
SN  - 84022609
U1  - 658.562 CRO 
PY  - 1985///, c1984
CY  - New York
PB  - New American Library
KW  - Quality assurance
ER  -