Crosby, Philip B <br/><br/>
Quality without tears : the art of hassle-free management 
Philip B.Crosby 
 - New York  New American Library  1985, c1984 
 - xiii, 205 p.; 21 cm 
<br/><br/><label>ISBN: </label>9780070145115 
<br/><br/><label>ISSN: </label>84022609 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance
<br/><br/><label>Dewey Class. No.: </label>658.562 CRO