TY - BOOK AU - Thomke, Stefan H TI - Managing product and service department : text and cases SN - 9780073023014 SN - 200505617 U1 - 658.5 THO PY - 2007/// CY - Boston, Mass PB - McGraw-Hill/Irwin KW - New products - Management - Case studies KW - Product management - Case studies N1 - Includes bibliographical references and index ER -