TY  - BOOK
AU  - Maxwell, Dorothy
TI  - Phone skills for the information age
SN  - 9780073209340
U1  - 658.452 MAX 
PY  - 2006///
CY  - New York
PB  - McGraw-Hill/Irwin
KW  - Business communication
KW  - Telephone etiquette
KW  - Telephone in business
N1  - Includes index
ER  -